Returning a product

The legislation (Emergency Ordinance 34/2014) stipulates “the consumer has the right to unilaterally terminate the distance contract, within 14 working days, without penalties and without invoking any reason. The only costs that may be borne by the consumer are the direct return costs of products “

The Buyer / Customer must notify by phone at 0040 751 834 747 or by email at hello@raluland.com that he wishes to return the products within a maximum of 14 days from receipt of the package. The return condition is that the product is in the same condition in which it was delivered: in the original packaging with all accessories and labels, without signs of use, the Seller reserves the right to refuse returns that do not comply with these conditions.

The Buyer / Customer bears the shipping fee for returns (except in cases where it is found that the product had a manufacturing defect, which both parties agree on), the amount that will be deducted from the value to be returned. The Client / Buyer agrees that the return of the money will be made only by bank transfer, in the iban account mentioned by the Client / Buyer. The money will be returned in maximum 14 working days, from the receipt of the package by the Seller. The Seller does not accept the return of the products through the Romanian post office, the return will be made either through the courier company that processed the initial delivery of the goods, or through another courier company chosen by the Buyer.

If the Buyer / Customer wants to exchange the product with another, he will pay the shipping fee, plus the difference if applicable. The Buyer / Customer agrees with packing the product / products properly in order to be safe and not get damaged during transport.