Terms and Conditions

Ralu Land Sustainable is the trade name of S.C. Ralu Land Sustainable S.R.L., the company that operates the website www.raluland.com, registered at the Trade Register with no. J221260812020 dated 28.10.2020, unique fiscal registration code RO43250965.

Seller – S.C. Ralu Land Sustainable S.R.L., under the name of Ralu Land

Buyer / Customer – person or legal person who places an order.

User – any individual or legal person who, by completing the account creation process, has given his consent to the Terms and Conditions of this site.

Site – www.raluland.com domain as well as its subdomains.

Order – an electronic document by which the buyer informs the seller, through the site, about his intention to purchase goods and services.

Contract – represents contract concluded between the seller and the buyer, without the simultaneous physical presence of the seller or the buyer.

Document – these Terms and Conditions. Intellectual Property Rights

Intellectual property rights

The content of the site www.raluland.com including logos, static and dynamic images, texts and / or multimedia content, web graphics, scripts, are entirely the property of Ralu Land Sustainable SRL and are protected by copyright law and related rights and intellectual and industrial property laws. The use without the consent of Ralu Land Sustainable SRL of any of the elements listed above is punished according to the legislation in force.

Creating a user account

To create a user account the email address used must be valid.

Selling online / Placing an order

By registering an online order, the Buyer agrees with the form of communication (telephone and email), through which the Seller carries out its commercial operations.

The notification received by the Buyer, after placing an order, has an informative role and does not represent the acceptance of the order and the conclusion of the contract. The notification is made by phone or email. For justified reasons, the Seller reserves the right to change the quantity of goods and / or services, following to notify the Buyer by email or telephone. In case of an online payment, the Seller will return to the Buyer the amount of money paid.

The contract is considered concluded between the Seller and the Buyer, when the Buyer receives an SMS / email as if his order has been sent.

Access in order to place an order is allowed to any Customer / Buyer. For justified reasons, Ralu Land reserves the right to restrict a Buyer’s access to certain payment methods, in case, through its actions or its activity, it could harm / has harmed Ralu Land in any way.

Orders can be placed without having an active account on the site. We will need you to provide us with the necessary data for its processing (name, billing and delivery address, telephone number and valid email address).

By completing the order you will guarantee that all the data provided are real and correct. We do not assume responsibility for the concussions generated by incorrect information that may lead to the delay of the order or its non-delivery.

By completing the order, you agree that a Ralu Land representative will contact you by any available means (e-mail / phone / messenger) to confirm and process the order.

Confirmation of delivery of products in stock will be made in approximately 24-48 hours from the registration of the order on the site. The products that are exclusively custom made will have the execution term displayed both in the product description and in the last stage of order confirmation.

Price, delivery and payment

The final price paid by you consists of the price of the product + the related shipping costs. Shipping costs are detailed before order completion.

The information requested in the case of online payments falls under the conditions of use of payment processors, and Ralu Land will not request and will not store any details regarding your card. Netopia SRL (Mobilpay) is the online payment processor used by the Seller.

Product return

The Buyer / Customer must announce by phone or email that he wants to return within 14 days of receiving the package. The return condition is that the product is in the same condition in which it was delivered: in the original packaging with all accessories and labels, without signs of use, the Seller reserves the right to refuse returns that do not comply with these conditions.

The legislation (Emergency Ordinance 34/2014) stipulates “the consumer has the right to unilaterally terminate the contract within 14 working days, without penalties and without invoking any reason. The only costs that may be borne by the consumer are the direct return costs of products “

The Buyer / Customer bears the shipping fee for returns, which will be deducted from the value to be returned. The Client / Buyer agrees that the return of the money will be made only by bank transfer, in the iban account mentioned by the Client / Buyer. The money will be returned in maximum 14 working days, from the receipt of the package by the Seller.

If the Buyer / Customer wants to exchange the product with another, he will pay the shipping fee, plus the difference if applicable. The Buyer / Customer undertakes to pack the product / products properly, so as not to be damaged during transport.

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